In September 2024 the CQC conducted a follow-up assessment after the practice received a rating of 'requires improvement overall' in 2023. At this most recent assessment, the CQC found safety was well-managed. Patients told the CQC that the Practice was caring and responsive to their needs. The CQC found the practice was well-led, having effective regularly reviewed and updated governance systems, policies, and procedures.
Overall: 🟢 Good – the service is performing well and meeting CQC expectations. | Link to CQC Report
The CQC found safety was well managed, staff and leaders took seriously all concerns that arose which were well documented. When things went wrong, staff acted to ensure people remained safe. They saw infection control and cleaning measures had recently been updated and actions had been taken to improve and manage their processes. Safeguarding processes were clearly embedded, and staff had received the training specific for their role and could identify the processes to follow when dealing with any safeguarding concerns.
Safety: 🟢 Good – the service is performing well and meeting CQC expectations.
The CQC found staff involved patients in decisions about their care and treatment and provided them advice and support. Staff regularly reviewed patient’s care and worked with other services to achieve this. Staff supported patients to live healthy lives and provided them with support and information relating to their care and treatment.
Effective: 🟢 Good – the service is performing well and meeting CQC expectations.
The CQC found the Practice was caring to patients using the service, their own staff, and the partner organisations they worked with to deliver their services. This was evidenced in their processes, systems, and talking with patients that utilised their services.
Caring: 🟢 Good – the service is performing well and meeting CQC expectations.
The CQC found the Practice was responsive to patients using the service, staff, and partner organisations in the delivery of their service. This was evidenced in their processes and systems when delivering care and treatment.
Responsive: 🟢 Good – the service is performing well and meeting CQC expectations.
The CQC found the Practice had effective governance policies, processes and systems, which supported safe and well-led treatment and care delivery. Staff were clear about their individual responsibilities and knew who was accountable for each aspect of the service.
Well led: 🟢 Good – the service is performing well and meeting CQC expectations.